For consultant and business coach Susanne Kaßner the answer is “no”. In today’s world, managers need to deal with ambivalences: stimulating innovation and managing the daily business, with standing insecurities and embodying stability, facilitating continuous change and staying true to oneself. As essential resources, Kaßner highlights a human connection between top management and employees and a candid sparring partner for reflection.“Two weeks ago a team of managing directors told me they had learned to speak more with their employees not about them.” Seeing those kind of eye-opening experiences moves her, as they pave the way for tangible differences in organisational life.

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