What is a smart hotel and how does it work? We spoke to Benedikt Komarek about his smart Hotel Schani and how guests can book, check-in and enter their rooms simply by using their smartphones. Can homely tradition and modern technology work hand in hand? The answer is a clear yes. Hotel Schani is a pioneer in the field of smart hotel management without losing sight of wonderful Viennese traditions. “It was our mission to make the guest’s journey from booking to check-in as simple as possible by using modern technology,” says Komarek, who comes from an established hotelier family.“As a starting point, we looked at technology used for flight travel.”