In professional operations of any kind, few things are more important than service management. Technology needs to be maintained, errors need to be fixed and processes want to be optimised. c.a.p.e. IT, located in Chemnitz, Saxony, is a professional provider of Open Source services and products, which enable invaluable improvements in service management operations. When c.a.p.e. IT was founded in 2006, it was out of knowledge that was gained through years of experience by working in the field. Initially, the company consisted of only CEO Rico Barth and three founding colleagues. In the last ten years, the service specialist has experienced substantial, organic growth and currently employs 30 people.